Main Conference Day One: April 10, 2018

7:00 AM - 8:00 AM Registration and check in

8:00 AM - 8:05 AM Welcome from conference director

8:05 AM - 8:15 AM Chair’s opening address

8:15 AM - 9:00 AM Operations Excellence: Building a lean, but effective organization to thrive in every market environment

• Identifying the strategic value levers and performance improvement opportunities in your company
• How to truly determine how reliable, safe and efficient your operations are – and then set targets for change. What is the benchmark?
• Setting clear goals and targets for operations excellence
• Aligning leadership and the rest of the organization

9:00 AM - 9:40 AM Putting transformation into action: A story of cultural change

Matt DiGeronimo, Vice President, Operations, Veolia
The philosophies and programs of cultural and operational transformational are necessary and useful. However, there is often a large gap between the
conference room in which programs are devised and the front-line where they are executed. Matt DiGeronimo will share his story about fundamentally
transforming the cultural, operational, and financial underpinnings of a failing coalfired power plant in less than one years’ time utilizing the principles
outlined in the book he coauthored, “Extreme Operational Excellence”. This story will highlight the challenges of modifying the thought-processes
and operational models that had been ingrained for decades in the minds of front-line supervisors despite the knowledge of the likelihood of a plant
shutdown due to its failing financial performance.


Matt DiGeronimo

Vice President, Operations

9:40 AM - 10:20 AM Maximizing business impact through a holistic approach to continuous improvement and OE: Lessons learned from a 10 year journey at Shell Downstream

Michiel Van Noort, Global Head of Continuous Improvement, Downstream, Royal Dutch Shell


Michiel Van Noort

Global Head of Continuous Improvement, Downstream
Royal Dutch Shell

10:20 AM - 10:40 AM Networking Break


10:40 AM - 11:10 AM Strategy to execution: Making the most of a your situation to build a stronger organization

  • What should you be focusing on for the next year to ensure that the fundamental performance of your business will be better in 2 years than it was 2 years ago?
  • How can you focus the company’s limited resources in this environment to help deliver these improvements?
  • What can we learn from previous downturns to help transform how you are working today?
  • What does the landscape look like for the next generation of refining and petrochemicals workers

11:10 AM - 11:40 AM Cost benchmarking: Reducing cost and complexity in your operations

This hands on workshop style session will give you the opportunity to identify the key levers for driving out cost and complexity in your operations. Learn how you can fight back by participating in group discussions – we’ll examine 5 key levers for drive out cost and complexity in your operations now including:

  1. Optimizing Headcount and Talent
  2. Improving Workforce Efficiency
  3. Standardizing Technologies
  4. Enhancing Supply Chain Collaboration
  5. Optimizing Maintenance

11:40 AM - 12:10 PM Sustainable Business Models: Redefining what is core


10:40 AM - 11:10 AM Understanding the connection between culture and safety, environmental and financial performance

· What is a “High Reliability Organization”?
· What’s the link between culture, reliability and Operational Excellence?
· With so much volatility and risk in hazardous industries today – what impact can culture change can have on safety performance?environmental performance? compliance? financial performance?
· Where should the responsibility for changing culture sit in an organization?
· Can you measure organizational culture?
· Where do you start when it comes to changing culture?

11:10 AM - 11:40 AM Achieving cultural maturity: Evolving toward a more mature risk culture

  • Getting better at getting better: What does a culture of Operational Excellence really mean?
  • Leadership’s responsibility to identify and address cultural gaps
  • What’s the link between culture and Operational Excellence?
  • Instilling a culture of operational discipline
  • Building internal connectivity and collaboration
  • Steps to take to ‘fix’ culture: training, change management and stakeholder engagement
  • Removing barriers to change: Creating a sustainable operational excellence culture
  • Is change management a critical element of operational excellence? How much effort and attention should be given to managing change?
  • True operational excellence rests on the idea of a continuous improvement mindset: how to build OE into your business operating model
  • Continued employee engagement: Understanding that the business is never done growing, improving and learning, and employees are part of this process every day

11:40 AM - 12:10 PM Driving Operational Excellence to the Frontline: How to translate the business strategy into action

Nev Lockwood, Global Operational Excellence Director, Albemarle
• Boosting efficiency and safety performance: having the right people in the right roles and managing change effectively
• Detecting whether your work environments, systems and processes are increasing the likelihood of a risk occurring


Nev Lockwood

Global Operational Excellence Director

12:10 PM - 1:00 PM Networking Luncheon


1:00 PM - 1:30 PM Incident Management: Why are we still failing to learn?

Patrick Wallior, Sr. Director, Health & Safety, Univar
· What are we doing differently since Texas City, Macondo, Space Shuttle Columbia?
· Review of how inadequate ‘learning from incidents’ processes have been identified as contributory factors in major accidents
· What is holding us back from learning from incidents?
· Understanding the human and organizational factor causes of an incident through appropriate investigation approaches
· Using multiple opportunities for learning to optimize changes that lead to a lower risk work environment
· Getting leaders to involve leaders in incident management – the critical role of front line supervision
· Implementing effective learning - and changing practices for the long haul


Patrick Wallior

Sr. Director, Health & Safety

1:30 PM - 2:00 PM The Ten Common Adverse Conditions in Organizations That Failed to Prevent the Next Accident

Jim Wetherbee, Astronaut and Author, Controlling Risk: 30 Techniques for Operating Excellence
Based on observations, discussions, and assessments from thirty-five years of working in various hazardous endeavors, including the recovery from the Texas City and Macondo incidents in the oil and gas industry, and the Challenger and Columbia space shuttle incidents, Jim Wetherbee will present a list of ten adverse conditions that commonly existed in many organizations before they experienced major disasters or minor accidents. In sociotechnical systems used to control risk, improve performance, and accomplish goals, five of these ten adverse conditions existed on the technical side, and five were on the social side. By turning hindsight into foresight, participants can learn how to use the presence and severity of these adverse conditions as indicators to determine if their organization may be drifting toward a disaster.

This highly interactive workshop style session is one you don’t want to miss!


Jim Wetherbee

Astronaut and Author
Controlling Risk: 30 Techniques for Operating Excellence

2:00 PM - 2:30 PM Instilling a Zero Loss of Containment Mindset: A Journey to Process Safety Improvement through Operational Excellence

Gregg Kiihne, Director, Process Safety, BASF
A Case Study in holistic process safety improvement, in which you can learn
• How to overcome skepticism and gain buy-in from all levels of the organization,
• How Controlling, Human Resources, and Business Management impact Process Safety performance,
• Successful practices for setting expectations and developing employee engagement,
• How environment influences behavior, and
• How operational excellence improves Process Safety and Business performance


Gregg Kiihne

Director, Process Safety

1:00 PM - 1:30 PM Digital procedure transformation: Why moving from paper to tablets isn’t just a formatting change

Wendy Schram, Operational Excellence Improvement Specialist, Dow Chemical
Industry 4.0 is all about transforming how work gets performed to take advantage of technology in ways we haven’t considered before. This presentation focuses on the transformation of procedures from a paper-based system to a digital system, and specifically how this transformation will change the human interface with procedures. You’ll learn some of the key pitfalls that have been discovered, and some tips for successful launch.


Wendy Schram

Operational Excellence Improvement Specialist
Dow Chemical

1:30 PM - 2:00 PM How simulation will solve the decades-old challenges of training in downstream field operations

Christian McDermott, Country Manager, Voovio
Companies operating in high–risk, hazardous environments have been trying to solve training issues in Field Operations for decades. It is challenging because:
  • The aging workforce: skilled, experienced employees are leaving
  • Competency problem: new, inexperienced workers are filling the gap
  • Workforce mobility: churn rate impacts knowledge capture and transfer
  • Challenges with on-the-job-training
  • Whether or not you have correctly written procedures, in digital format or printed out, it does not solve the old training challenge: how do I teach this so that you retain it?
  • Standardization of training material and delivery across the organization

For many, the solution is simulation: bringing the field into the classroom environment. Training is a crucial, if not the most important, part of Operational Excellence in field operations. Simulation is the key to success but we will present a new form of simulation that boosts productivity and supports the entire lifecycle of field operators: training, planning and executing procedures.

Enhanced Reality will solve these decades-old training challenges.


Christian McDermott

Country Manager

2:00 PM - 2:30 PM Human Factors meets Data Analytics & Safety and introduces everyone to Lean Six Sigma at Chevron

A taste of leveraging new views on Safety and Data analytics as part of Lean Transformation
• Take Lean Sigma tools to the next level in support of “the human factor” at your sites
• Simple ways to integrate Human factors engineering into your current safety toolbox
• Examples of digital tools (Gamification, Podcasts, LCD, Sound Bites) to get the right data analytics to the right levels of your organization using Lean Six Sigma

2:30 PM - 3:00 PM Solution Insight Sessions and Demo Drives

Branded as “the best networking session I’ve ever attended” by a number of past Summit delegates, this structured networking session is the ideal opportunity for you to capitalise on time out of the office by speaking to each of your peers in attendance and learning about the solutions available to your specific OE challenges.

How does it work? It’s easy. You spend five minutes at a table of your choice, and when the bell rings you’ll be directed to the next one to start another round of networking. At the end of the session you’ll have met most of your peers, and if you haven’t, you can continue into the networking cocktail reception at the end of the day.

3:00 PM - 3:40 PM Conducting effective barrier health assessments across facilities and regions

Hugo Ashkar, Global Risk Manager, BP


Hugo Ashkar

Global Risk Manager

3:40 PM - 4:20 PM Why do some organizations have so few unplanned events? Understanding what defines High Reliability Organizations

  • What is a “High Reliability Organization”?
  • What’s the link between safety, reliability and Operational Excellence?
  • With so much volatility and risk in hazardous industries today – what are the core pillars of world class operational excellence that you should be focused on?
  • How can you get leaders to understand the link between risk reduction and financial performance
  • Why connecting strategy to operations is the first step

4:20 PM - 5:00 PM Controlling Risk In A Dangerous World: 10 Principles of Operating Excellence

Jim Wetherbee, Astronaut and Author, Controlling Risk: 30 Techniques for Operating Excellence
How do operators prevent the next accident? How do they prevent unpredictable accidents? Can they simultaneously improve performance? On the front lines of danger, your employees are the last line of defense trying to prevent death and destruction. What happens if they don’t succeed? After accidents, organizations typically issue new rules. These will work—until the next accident. Again, new rules are issued and procedures are updated. Yet, the cycle of accidents continues. Organizations and operators must need something more than rules and procedures to prevent unpredictable accidents. The solution is found in the principles of operating excellence.
Since the beginning of the space program, astronauts have been following these principles and developing techniques to help flight crews stay alive and accomplish dangerous missions in the unforgiving environment of space. In Controlling Risk, you will learn how to operate better, work together, and improve performance in your high-risk business to accomplish much more in your dangerous world!


Jim Wetherbee

Astronaut and Author
Controlling Risk: 30 Techniques for Operating Excellence

5:00 PM - 5:00 PM Day One closing remarks and conference adjourns. Networking Cocktail Reception for all Conference Attendees, Speakers and Sponsors